SHIPPING POLICY
Last Updated: September 11, 2026
At StellerGear.com, we aim to provide reliable and efficient worldwide shipping. Please review this Shipping Policy before placing an order.
1. Order Processing
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Orders are generally processed within 24–48 hours after successful payment clearance.
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Orders placed on weekends or public holidays will generally be processed on the next business day.
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Processing times may be longer during sales, holidays, high-volume periods, supplier delays, or circumstances beyond our reasonable control.
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Certain customized, made-to-order, fabricated, or specially sourced products require additional preparation time as described below.
An order is considered dispatched when it has been handed over to the applicable shipping carrier.
2. Shipping Options & Estimated Delivery
Standard Shipping
Estimated delivery: 9–28 days
Standard shipping is generally offered with free shipping, unless otherwise stated on the applicable product page or at checkout.
Express Shipping
Estimated delivery: 3–12 days
Express shipping availability and pricing may vary depending on the destination, product, dimensions, carrier, order value, and other circumstances.
Where an express shipping offer is displayed as free or paid, the applicable offer will be shown at checkout.
All delivery periods are estimates only and are not guaranteed delivery dates.
Delivery times may be affected by customs clearance, carrier operations, weather, public holidays, transportation disruptions, incorrect addresses, destination-country restrictions, or other circumstances outside StellerGear's reasonable control.
3. Worldwide Shipping
StellerGear ships internationally to many countries and regions.
Shipping availability may vary depending on the product and destination. Certain products may be restricted from shipment to particular countries because of carrier restrictions, customs requirements, product regulations, or other legal or operational limitations.
If an order cannot reasonably be shipped to the selected destination, StellerGear may cancel the order and process an applicable refund.
4. Customized & Specially Prepared Products
Certain products may require additional preparation, customization, fabrication, finishing, inspection, or packaging before dispatch.
This includes, but is not limited to:
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Fuel Tanks
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Mudguards
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Girder Forks
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Tools
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Special Fabricated Parts
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Other products specifically identified as customized, made-to-order, fabricated, or specially prepared.
These products require an additional 7 business days for preparation, customization, finishing, inspection, and packaging.
Important: Preparation Time Is Separate From Shipping Time
The 7-business-day customization/preparation period is separate from the shipping/transit period.
Once customization and preparation have been completed, the product will be dispatched and the applicable shipping period will begin:
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Standard Shipping: approximately 9–28 days
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Express Shipping: approximately 3–12 days, where available
Accordingly, customized products may require 7 additional business days before the applicable shipping transit period begins.
Customization work may begin after payment has been successfully cleared and, where applicable, after the customer has confirmed the required specifications.
Because customized, fabricated, or specially prepared products may be produced specifically for the customer, cancellations, returns, refunds, or exchanges may be restricted once customization or fabrication has started, subject to our Return & Refund Policy and any mandatory rights applicable under law.
Customers are responsible for providing accurate customization instructions, measurements, specifications, colors, designs, and other required information.
StellerGear is not responsible for delays, additional costs, or customization issues resulting from incomplete, inaccurate, or subsequently changed information supplied by the customer, to the extent permitted by applicable law.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
This includes, where applicable:
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Full name
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Street address
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Apartment/unit number
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City
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State/province
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Postal/ZIP code
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Country
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Valid telephone number
StellerGear is not responsible for delays, failed deliveries, additional charges, or returned shipments caused by incorrect, incomplete, or outdated information provided by the customer.
Once an order has been dispatched, we may be unable to change the delivery address.
6. Tracking Information
Where tracking is available, tracking information may be provided after dispatch.
Tracking information may take some time to become active after the shipment is handed to the carrier.
Once a shipment has been transferred to the carrier, tracking updates and delivery operations are primarily controlled by the carrier.
Temporary gaps in tracking updates do not necessarily mean that a shipment is lost or undelivered.
7. Customs, Duties & Import Charges
International orders may be subject to customs clearance, import duties, taxes, brokerage fees, handling charges, or other charges imposed by the destination country.
Unless expressly stated otherwise at checkout or in the applicable order information, the customer is responsible for applicable customs duties, import taxes, government charges, brokerage fees, or clearance charges.
StellerGear does not control:
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Customs decisions
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Customs valuation or classification
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Import regulations
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Customs clearance times
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Destination-country taxes
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Government charges
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Carrier-imposed customs or brokerage fees
Customers are responsible for determining whether a product can legally be imported into their country.
8. Customs Delays & Inspections
Customs authorities may inspect, hold, delay, return, or refuse shipments.
Such actions are outside StellerGear's reasonable control.
A customs delay does not automatically constitute a shipping failure or create an automatic right to a refund while the shipment remains in transit, subject to applicable law and our Return & Refund Policy.
Customers should cooperate with customs authorities and carriers when additional information, documentation, duties, or other requirements are requested.
9. Refused, Abandoned or Undeliverable Shipments
A shipment may become undeliverable because of:
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An incorrect or incomplete address
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Refusal of delivery
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Failure to collect the package
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Failure to respond to customs or carrier requests
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Failure to pay applicable import charges
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Destination-country restrictions
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Customer-requested refusal or abandonment
If a shipment is returned to StellerGear, the customer may be responsible for applicable return shipping, original shipping, customs, handling, storage, or other non-recoverable costs, to the extent permitted by applicable law.
Any refund will be handled in accordance with our Return & Refund Policy.
If a shipment is abandoned, destroyed, confiscated, or otherwise becomes unrecoverable because of the customer's actions or failure to comply with destination-country requirements, StellerGear may be unable to provide a refund, except where required by applicable law.
10. Delivery Delays
StellerGear makes reasonable efforts to dispatch orders within the stated processing period.
However, delivery dates cannot be guaranteed.
Delays may occur because of:
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Carrier delays
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Customs processing
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Weather
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Natural disasters
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Strikes or labor disruptions
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Public holidays
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Government restrictions
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Transportation interruptions
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Incorrect or incomplete addresses
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Security inspections
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Destination-country restrictions
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Supplier delays
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Other unforeseen circumstances
StellerGear will not be responsible for indirect or consequential losses arising from shipping delays, including loss of profits, business interruption, labor costs, or similar losses, to the maximum extent permitted by applicable law.
11. Lost or Damaged Shipments
If your shipment appears to be lost, damaged, or seriously delayed, please contact StellerGear as soon as reasonably possible.
We may request:
Where appropriate, StellerGear may contact the carrier or shipping provider to investigate the shipment.
Any replacement, refund, claim, or other resolution will be determined according to the circumstances, applicable carrier procedures, our Return & Refund Policy, and applicable law.
12. Multiple Shipments
Products purchased in the same order may be shipped separately where necessary due to:
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Different stock locations
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Product size or weight
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Supplier availability
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Product-specific shipping requirements
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Customs restrictions
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Carrier limitations
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Operational considerations
Separate shipments may have separate tracking numbers and different delivery dates.
13. Product-Specific Shipping Conditions
Certain products may have different shipping requirements because of their:
Any shipping information displayed on a particular product page or at checkout may apply in addition to this Shipping Policy.
Where a product has a specific preparation or shipping period, that product-specific information will apply.
14. Shipping Estimates & No Guaranteed Delivery Date
All delivery periods stated on StellerGear.com are estimated transit times only, unless expressly stated otherwise.
Choosing express shipping does not guarantee delivery by a particular date.
Express shipping generally means that a faster shipping service is selected; it does not necessarily mean guaranteed delivery within the stated period.
For customized products, the applicable 7-business-day preparation period is added before shipping transit begins.
15. Shipping Costs
Shipping charges, if any, will be displayed on the applicable product page or during checkout.
Where StellerGear advertises free worldwide shipping, the offer applies according to the conditions displayed at the time of purchase.
Free shipping does not necessarily include customs duties, import taxes, brokerage fees, government charges, or other destination-country charges unless expressly stated otherwise.
16. Carrier and Delivery Responsibility
After an order has been dispatched, the shipment is transported by the applicable carrier or logistics provider.
StellerGear does not control the carrier's delivery routes, schedules, customs procedures, local delivery attempts, or internal handling procedures.
Customers should use the tracking information provided and cooperate with the carrier when delivery instructions, identification, customs information, or other information is required.
17. Order Cancellation Before Dispatch
Cancellation requests should be submitted as soon as possible after placing an order.
We may be able to cancel an order before processing or dispatch, but cancellation cannot be guaranteed once an order has entered processing, customization, fabrication, packing, or shipping.
Customized or specially fabricated products may be subject to additional cancellation restrictions once preparation or fabrication has begun.
Any eligible refund will be handled in accordance with our Return & Refund Policy and applicable law.
18. Contact Us
For shipping questions, delivery assistance, or concerns regarding an order, please contact:
StellerGear
Email: sales@stellergear.com
Customer Support: customerservice.aga@gmail.com
Website: StellerGear.com
By placing an order, you acknowledge that you have reviewed and accepted this Shipping Policy, subject to any mandatory consumer rights or protections applicable under the laws governing your purchase.
