Last Updated: September 11, 2026
At StellerGear.com, we want our customers to shop with confidence. We offer a 30-day return policy on eligible products worldwide, subject to the terms and conditions below and any mandatory consumer rights applicable in the customer's country.
By placing an order with StellerGear.com, customers agree to follow the return procedure described below.
Customers may request a return within 30 days from the date the order is delivered.
To be eligible for a voluntary return, the product must:
Be returned within the applicable 30-day period.
Be in the same condition in which it was received.
Be unused, unworn, uninstalled, and unmodified.
Include original tags, labels, accessories, manuals, and other components where applicable.
Be returned in its original packaging, where applicable.
Include the order number, receipt, or other valid proof of purchase.
Products that have been used, installed, assembled, modified, altered, damaged, contaminated, or otherwise changed after delivery may not qualify for a voluntary return.
For automotive, motorcycle, tractor, scooter, industrial, electrical, mechanical, and similar products, installation or attempted installation may make the product ineligible for a change-of-mind return, unless otherwise required by applicable law.
Customers must contact StellerGear before sending any product back.
Return requests should be sent to:
Email: sales@stellergear.com
Alternative Email: customerservice.aga@gmail.com
Please provide:
Order number
Customer name
Product name
Reason for return
Photographs or videos where requested
Any relevant information concerning the product or order
After reviewing the request, StellerGear will inform the customer whether the return is approved and provide return instructions if applicable.
Customers must not send products to StellerGear without receiving return authorization or return instructions.
Unauthorized returns may be refused, returned to the sender at the sender's expense, or held until the required information is provided.
Unless otherwise required by applicable law:
For returns because the customer:
Changed their mind
Ordered the wrong product
Ordered the wrong model
Ordered the wrong size
No longer requires the product
Purchased the product by mistake
Wants a different product
the customer is responsible for the return shipping cost.
Original shipping charges, where applicable, may also be non-refundable.
If an item is confirmed to have been:
Defective upon receipt
Damaged during transportation
Incorrectly supplied by StellerGear
Missing essential components due to a fulfillment error
StellerGear will review the matter and may provide an appropriate remedy, which can include a replacement, replacement component, repair, return, refund, or other solution.
Where StellerGear is responsible for an authorized return, we may provide return shipping instructions or a return shipping label where available.
All returned products are subject to inspection after they are received.
StellerGear reserves the right to reject a voluntary return or reduce the refund, to the extent permitted by applicable law, if the product:
Has been used beyond reasonable inspection.
Has been installed or fitted to a vehicle, machine, equipment, or other application.
Has been modified or altered.
Shows signs of wear or misuse.
Is damaged after delivery.
Is missing parts, accessories, packaging, labels, manuals, or other components.
Has been damaged because of inadequate return packaging.
Cannot be reasonably resold because of the customer's handling or use.
For products sold as automotive, motorcycle, tractor, scooter, machinery, electrical, mechanical, or industrial parts, customers are responsible for confirming compatibility, specifications, dimensions, model, year, and application before installation.
StellerGear is not responsible for installation or labor costs associated with a returned or replaced product unless required by applicable law.
Customers should inspect their order promptly after delivery.
If a product arrives damaged, defective, or incorrect, please contact us as soon as possible and preferably within 7 days of delivery.
Please provide photographs or videos showing:
The product
Packaging
Shipping label
Damage or defect
Any relevant product markings or part numbers
This information may be required to investigate the claim with our fulfillment or shipping partners.
Customers should retain the original packaging until the matter has been resolved.
Do not return a damaged, defective, or incorrect product without contacting us first.
Where the issue is confirmed, StellerGear will determine the appropriate remedy in accordance with applicable law.
Certain products may not be eligible for return because of their nature, hygiene requirements, customization, safety considerations, or applicable law.
These may include:
Perishable goods, including food, flowers, or plants.
Personalized or customized products.
Special-order products.
Products manufactured or modified specifically according to customer requirements.
Used personal-care, beauty, hygiene, or health-related products where return is restricted by applicable law.
Certain sealed products that cannot be returned after opening for health or hygiene reasons.
Hazardous materials.
Flammable liquids or gases.
Products that have been installed, assembled, modified, or altered.
Products damaged through misuse, improper handling, improper installation, or unauthorized modification.
Gift cards.
Certain clearance or final-sale products, where permitted by applicable law.
If you are uncertain whether a product is eligible for return, please contact us before placing the order or before opening, using, or installing the product.
Nothing in this policy excludes or limits consumer rights that cannot legally be excluded or limited under applicable law.
Sale, clearance, promotional, or discounted products may have special return conditions.
Where permitted by applicable law, products specifically identified as final sale or non-returnable are not eligible for voluntary change-of-mind returns.
However, this does not affect any mandatory legal rights relating to products that are defective, damaged, misdescribed, or incorrectly supplied.
StellerGear generally does not provide direct product exchanges.
The fastest way to obtain a different product is generally to:
Request a return for the original eligible product.
Return the product according to our instructions.
Once the return is approved, place a new order for the desired product.
For defective, damaged, or incorrectly supplied products, please contact us before placing a new order so that we can determine the appropriate solution.
For customers located in the European Union, applicable consumer law may provide a statutory 14-day right of withdrawal for eligible online purchases.
The 14-day withdrawal period generally begins on the day the customer, or a person designated by the customer other than the carrier, receives the goods.
To exercise this statutory right, the customer must notify StellerGear of the decision to withdraw within 14 days of receiving the goods by contacting:
sales@stellergear.com
customerservice.aga@gmail.com
After notifying StellerGear of the withdrawal, the customer must return the goods without undue delay and, where applicable, within 14 days after communicating the withdrawal.
The product should be returned securely packaged and in a condition that allows StellerGear to inspect and identify the returned item.
Customers may examine the product as reasonably necessary to establish its nature, characteristics, and functioning. Where permitted by applicable law, the customer may be responsible for diminished value resulting from handling or use beyond what is reasonably necessary for such examination.
Unless otherwise required by applicable law, the direct cost of returning the goods is the customer's responsibility.
For eligible statutory withdrawals, refunds will be processed in accordance with applicable EU consumer law. Where permitted by law, StellerGear may withhold the refund until the returned goods have been received or the customer provides evidence that the goods have been sent back.
Certain products may be excluded from the statutory right of withdrawal under applicable law, including certain personalized or customized products, sealed products that are unsuitable for return for health or hygiene reasons after opening, and other legally excluded products.
StellerGear voluntarily offers a 30-day return period for eligible products.
The statutory EU 14-day withdrawal right is separate from this voluntary 30-day return policy.
For clarity:
Days 1–14: Eligible EU consumers may exercise their statutory withdrawal rights in accordance with applicable law.
Days 15–30: Any voluntary return is subject to StellerGear's standard 30-day return policy, including its eligibility requirements, exclusions, product-condition requirements, and return-shipping rules.
The voluntary 30-day period does not extend or replace any statutory EU rights.
Where mandatory EU law provides rights that differ from this policy, the mandatory legal requirements will prevail.
Customers in the United Kingdom and other countries may have additional statutory rights under their local consumer protection laws.
These may include rights concerning:
Faulty products
Products that do not match their description
Incorrect products
Products that are not fit for their intended purpose
Statutory cancellation or return rights
Statutory refunds or other remedies
Our voluntary 30-day return policy does not remove or reduce any mandatory rights provided by applicable local law.
If local law provides a consumer with rights that differ from this policy, the applicable law will take precedence.
StellerGear.com ships to customers in multiple countries worldwide.
Our return policy applies to eligible orders delivered to countries including, but not limited to:
United States
Canada
United Kingdom
European Union countries
Australia
New Zealand
Germany
France
Spain
Italy
Netherlands
Belgium
Ireland
Sweden
Denmark
Norway
Switzerland
And other countries where StellerGear delivers
The same general return procedure applies internationally, subject to mandatory consumer protection laws in the destination country.
For international returns:
Customers must obtain return instructions before shipping the product.
Customers are responsible for securely packaging the returned product.
Customers may be responsible for return shipping costs for change-of-mind returns.
Customers must provide accurate customs and return documentation where required.
Customers should not declare a returned product as a new commercial sale.
Customers should not intentionally undervalue or misdescribe returned goods on customs documentation.
Unauthorized customs charges, carrier charges, storage charges, or penalties caused by incorrect return documentation may be the customer's responsibility, where permitted by law.
Where StellerGear is responsible for the return, we will provide appropriate return instructions.
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, clearance charges, or other fees imposed by the destination country or carrier.
These charges are determined by the relevant government authority or carrier and may be separate from the product price.
Where applicable, customers are responsible for complying with their country's customs and import requirements.
StellerGear does not control the amount or timing of customs duties, taxes, or import charges imposed by a destination country.
If an order is refused or abandoned by the customer because of customs duties, taxes, import requirements, or other destination-country charges, the resulting return, carrier, customs, or handling costs may be deducted from any eligible refund to the extent permitted by applicable law.
Customers who wish to cancel an order should contact us as soon as possible at:
We will attempt to accommodate cancellation requests received before the order is processed or dispatched.
However, once an order has been processed, packed, or shipped, cancellation may no longer be possible.
In such cases, the customer may need to use the applicable return procedure or any statutory cancellation rights available under the laws applicable to the purchase.
After receiving an authorized return, StellerGear will inspect the product.
Customers will be notified whether the return has been approved or rejected.
If approved, the refund will normally be issued to the original payment method within 7 business days after the return has been approved.
The customer's bank, credit-card company, PayPal, or other payment provider may require additional time to process and display the refund.
StellerGear is not responsible for delays caused by banks, payment processors, card issuers, or other financial institutions.
If more than 15 business days have passed after StellerGear confirms that a refund has been processed, please contact:
The amount refunded depends on the reason for the return and applicable law.
For eligible change-of-mind returns, and where permitted by applicable law:
Original shipping charges may be non-refundable.
Return shipping costs may be deducted from the refund or may be the customer's responsibility.
Customs duties, import taxes, brokerage charges, and other destination-country fees may be non-refundable.
Costs resulting from damage, missing components, or diminished value caused by handling beyond reasonable inspection may be deducted where legally permitted.
For confirmed defective, damaged, or incorrectly supplied products, StellerGear will provide the appropriate refund or remedy required by applicable law.
If an international order is refused by the customer, abandoned, or returned because the customer:
Refuses to pay applicable customs duties or taxes;
Fails to provide required customs information;
Provides an incorrect or incomplete delivery address;
Fails to collect the package;
Refuses delivery for reasons unrelated to a confirmed product defect;
any shipping, return shipping, customs, storage, handling, or other charges incurred by StellerGear may be deducted from any refund to the extent permitted by applicable law.
Certain products may be subject to manufacturer warranties, supplier warranties, or product-specific warranty conditions.
A product warranty, where applicable, is separate from the voluntary 30-day change-of-mind return policy.
Customers should contact StellerGear if they experience a product defect so that we can determine whether the issue falls under the applicable return, warranty, replacement, or statutory consumer-rights process.
For automotive, motorcycle, tractor, scooter, machinery, electrical, mechanical, and industrial products, customers are responsible for checking compatibility before purchasing and installing the product.
Product descriptions may include information such as:
Vehicle make
Model
Year
Engine size
Part number
Dimensions
Specifications
Application information
Customers should verify compatibility with the vehicle, machine, equipment, or application before installation.
StellerGear is not responsible for labor, installation, removal, towing, diagnostic, mechanic, or other consequential costs resulting from incorrect compatibility or attempted installation, except where such limitation is prohibited by applicable law.
StellerGear reserves the right, to the extent permitted by applicable law, to refuse or restrict voluntary returns where there is evidence of:
Repeated or excessive returns
Product misuse
Fraudulent return activity
Product substitution
Returning a different product from the one purchased
Missing components
Intentional damage
Unauthorized return shipments
Abuse of promotional or refund policies
This provision does not affect mandatory statutory consumer rights.
For all return, refund, exchange, damaged-product, defective-product, or cancellation inquiries, please contact:
StellerGear Customer Service
Email: sales@stellergear.com
Alternative Email: customerservice.aga@gmail.com
Website: StellerGear.com
Please include your order number in all return and refund communications so that we can process your request efficiently.
StellerGear reserves the right to update this Return & Refund Policy from time to time. The policy applicable to an order will generally be the version in effect at the time the order was placed, subject to any mandatory legal requirements applicable to that order.
Nothing in this policy is intended to exclude, restrict, or waive any consumer right or legal remedy that cannot lawfully be excluded, restricted, or waived in the customer's jurisdiction.